Contact : firstname.lastname@example.org (512) 843-1338
Address: 212 N Main St Bryan, TX 77803 (Next to Brookshires Pharmacy)
How long do orders take? Our turn around time is 4-6 weeks. You may expedite your order to ensure it is ready by a specific date by adding the rush fee to the cart when checking out.
Are chemicals involved with making tumblers? Yes, you will be required to wear a mask and gloves and sign a liability waiver.
What if I want to pick up? Use coupon code: noship to waive the shipping fee, and you may pick up at the store.
What is your refund policy? There are no refunds on custom made items. Please review the invoice very carefully as this is the your approval of the design.
Are the tumblers dishwasher safe? Stainless steel tumblers are not dishwasher or microwave safe. Although epoxy is very strong and crack resistant, it is not crack proof. So please handle with care.
Can you customize my tumbler? Yes, we offer a 10% discount if you provide the tumbler. For classes however, all tumblers must be purchased from Twisted Tumblers LLC
Do you provide alcohol? Twisted Tumblers LLC is a BYOB establishment.
Can I bring my child for a class? Children 8 and up are welcome!
How much is a seat reservation and what is included? Each seat is $45 paid ahead to reserve your seat and includes a stainless steel tumbler of your choice (12 or 20 oz/ upgrade to 30 oz for $5), lid, straw, care instructions and 1-2 hour class. Additional decals, such as, name, quote, logo or a picture will be $5 paid at the store the day of the party/class.
Do I get to take my tumbler home after class? No, the tumbler has to fully dry and cure before it can be taken home. You may pick up (7-10 business days) or have it shipped for a fee.
What if I miss my class, can I get a refund? You must cancel 48 hours prior to your class, otherwise you are charged a $20 fee. We do not offer refunds, only store credit.
What if I am unhappy with my order? All items are handmade and there may be slight imperfections. If you are unhappy with your order, please email us and we will do our best to resolve any issue you may have within 14 days of delivery. We do not offer refunds.
What if I am late to my class? If you are more than 15 minutes late your class will be cancelled and you will not receive a refund or store credit.
The stainless steel tumblers are finished with an FDA compliant sealant, creating a smooth durable finish that - with proper care - should last for years to come.
Every cup I use is:
stainless steel- food grade and super strong, stain & rust resistant!
Double wall vacuum insulation- keeps hot stuff HOT & cold stuff COLD
Fits in most cup holders
No sweat exterior
Includes a lid (styles vary by brand)
*** IMPORTANT! PLEASE READ ***
My homemade cups are NOT dishwasher or microwave safe.
Hand wash only using mild soap (DAWN preferably) and warm water.
Do not soak.
Do not scrub or use abrasive cleaners.
Avoid extreme heat conditions.
I am not responsible for damage related to improper care or handling.
Due to the nature of handmade items, small imperfections may occur. Because my work space is not a sterile environment, a stray piece of glitter may find its way onto your cup. I will do everything I can, but sometimes this is unavoidable.
All efforts will be made to use the brand you've chosen. Styles can vary depending on brand. If there are any questions or concerns, please contact me BEFORE ordering.
Each cup takes anywhere from 14-21 business days (not including holidays or weekends) to create once production begins.
so please make sure you order accordingly. I will start working on your order as soon as it's paid. If you choose to add a a very detailed or stacked decal, production times may increase slightly depending on our correspondence and collaboration.